Privacy policy

What we collect

When you book with us — on this website, in the Aura app or at the salon — we keep your name, mobile number, email address if you give one, the appointments you book, what was done, and the receipts for it.

If you pay an advance online we keep the amount, the date and the payment reference. We never see or store your card number, PIN or wallet password; those stay with JazzCash, Easypaisa or your bank.

Why we keep it

To hold your booking, to call you if something changes, to keep a history of what suits you, and to meet the record-keeping our business is required to do.

Who else sees it

The branch you booked with, and the payment provider you chose when you pay online. We do not sell your information and we do not share it for advertising.

How long we keep it

For as long as you are a customer, and afterwards for as long as tax and accounting rules require us to keep the receipts.

Deleting your account

In the app: Profile → Delete account. Or message us on WhatsApp and we will delete it for you. Billing records we are legally required to keep are the one exception; everything else goes.

Contact

Any question about your information — call or WhatsApp the number at the bottom of this page.